2.8. Subscription
Here you can view all your acquired subscriptions for using the CONTA.ES system, as well as consult each payment invoice corresponding to each subscription.
Payments are displayed in a table format, clearly showing each paid period, the plan, the payment date, the amount, and the payment document.
My Subscription
In the section “My Subscription” you have the option to acquire a CONTA.ES subscription.
3 subscription plans are available: BASIC, PRO, and PREMIUM.
In the upper central part, you can choose the payment period frequency by clicking on the corresponding button “Monthly” or “Annually”.
- If the chosen period is “monthly”, the subscription fee will be charged each month on the same date the first payment was made (example: if the first payment was made on the 28th, subsequent payments will also be made on the 28th).
- If the chosen period is “annually”, the amount will be charged again one year after the first payment.
Example:
- The user pays for the first subscription on March 15 and chooses the “monthly” period. Subscribed period: from March 01 to March 31. Next payment: April 15.
- The user acquires the first subscription on November 20, 2024, and chooses the “annually” period. Subscribed period: from November 01, 2024, to October 31, 2025. Next payment: November 20, 2025.
When choosing the subscription type, you must click the “Subscribe” button on the desired plan. In the next window, fields for entering payment card details will open.
Applying discounts. On the left side of the screen, you can enter a promotional code if you have one, in the “Add promotional code” field. Additionally, there is an option to save by choosing the annual subscription instead of the monthly one.
Next, you must enter your payment card details:
- Card number
- Card expiration date
- CVC code
- Name on card
- Country or region
Additionally, there is an option to save your data so you don't have to authenticate again next time. In this case, you must check “Securely save my information for 1-click payment” and provide your phone number.
Once the card details are entered, click the “Pay and subscribe” button and follow the subsequent instructions.
If you change your mind and do not wish to pay for the subscription, click the “Back” button in your browser.
The validity period of the paid subscription is from the 01st day of the current month until the last day of the month (inclusive). This applies to both monthly and annual subscriptions.
The subscription renews automatically (if not canceled before the scheduled payment date).
If the card amount cannot be charged, the system will attempt to make the charge again after 1-3 days. After several failed attempts, the subscription is canceled, and available services may be limited. After 3 months, the profile may be blocked or even deleted. Therefore, each system user is responsible for ensuring their card is active and has sufficient funds for the payment of the chosen subscription.
Subscription change
The subscription can be modified at any time in the “My Subscription” section.
To change from one plan to another, in the “My Subscription” section, you must click on “Update Subscription”.
Next, you must choose the desired subscription.
- When upgrading to a subscription with a higher monthly/annual fee, you will only need to pay the difference.
- When downgrading to a subscription with a lower monthly/annual fee, the amount already paid will be taken into account for the acquisition of the new plan.
Subscription cancellation and money refund
To cancel the subscription, in the “Subscription” section of the profile, click on MY SUBSCRIPTION → in the opened window, press “Cancel Subscription”.
In accordance with the terms of use of the Conta.es system, should the legal relationship between the Parties be terminated at the User's initiative, the User fully forfeits the consideration paid to the Company for the use of the System and related services, and the Company is not obligated to reimburse it to the User.
However, we are always willing to evaluate the user's request individually for a possible 50% refund.
Refund conditions and criteria:
The refund is made only for 50% of the amount in cases where the following criteria are met:
a. No transactions have been entered and no reports have been downloaded during the period for which the refund is requested.
b. The user has paid for at least 3 months or has purchased an annual subscription in one go.